How to Get a Virtual Phone Number in Australia: 5 Simple Steps

To get a virtual phone number in Australia, pick a number type (a local geographic number, an 04 mobile, or a 1800 freecall number), choose a provider, verify your business, then set up call routing and connect your CRM.

Overseas businesses can get Australian local and mobile numbers with a street address anywhere in the world. With Aircall, every plan includes a local or toll-free number, extra numbers cost A$9 a month, and AI Voice Agents can answer your number 24/7 across every Australian time zone.

Choose your virtual number

How do you get a virtual phone number in Australia?

You can get an Australian business virtual number in five steps:

1. Choose your number type: local, mobile, 1800, or 1300.

2. Choose a provider: compare Australian number coverage, integrations, AI features, and price.

3. Verify your business: provide a business registration certificate and a street address.

4. Set up routing and call answering: phone menus, business hours for each state, ring groups, and AI.

5. Connect your CRM and helpdesk: so every call logs automatically.

Step 1: Choose your Australian number type

Australian callers read a lot from the first digits of your number, including what the call will cost them.

Aircall offers Australian local, mobile, and 1800 numbers. If you need a 1300 or 13 number, check that your provider supports them before you sign up.

Step 2: Choose a provider

Look past the price of the number itself. For Australian teams, check:

• Australian number coverage: local, mobile, and 1800 numbers from one account.

• Time zones: routing and business hours that work across AEST, ACST, and AWST, with daylight saving in some states.

• Integrations: native connections to your CRM and helpdesk.

• AI features: an AI agent that answers when your team is offline in another time zone.

Get a virtual number with Aircall

Step 3: Verify your business

Australian numbers need a street address. P.O. boxes aren't accepted. With Aircall:

1800 numbers on Aircall take inbound calls only and can't be reached from outside Australia. See the full country requirements list.

Step 4: Set up routing and call answering

Get a virtual number with Aircall

This is where a virtual number becomes a phone system. Set up:

• Phone menus (IVR) to send callers to the right team.

• Business hours for each state, so a Perth caller at 5pm isn't routed to a closed Sydney office.

• Ring groups so several people can answer the same number.

• AI call answering so an AI receptionist picks up overflow and after-hours calls, answers common questions, and passes complex calls to your team with full context.

Step 5: Connect your CRM and helpdesk

Connect your number to your tools so calls, recordings, and notes log to the right record, and your team sees who's calling before they answer. Aircall connects natively with HubSpot, Salesforce, Zendesk, and 250+ other integrations.

What is a virtual phone number?

A virtual phone number is a phone number that runs over the internet instead of a fixed phone line or SIM card. It's tied to an online account, not a device, so your team can make and take calls from a laptop, mobile app, or desk phone, wherever they are. Callers dial it like any other Australian number.

Why do Australian businesses use virtual numbers?

• Look local in every state: add a local number for each city you sell into, without an office there.

• Cover three time zones: route calls by state and let AI answer outside each team's hours.

• Work from anywhere: the same number rings on laptops and mobiles, in the office or at home.

• Sell overseas: overseas businesses can get Australian numbers, and Australian businesses can add numbers abroad.

How much does a virtual phone number cost in Australia?

Free virtual number apps are mostly built for the US, so Australian business numbers usually come with a paid phone system plan priced per user. With Aircall:

• Plans: from A$45 per licence per month, billed annually, with a 3-user minimum.

• Numbers: every plan includes one local or toll-free number, and each extra number costs A$9 a month.

• Inbound calls: free, except calls to toll-free numbers, which the business pays for.

• AI Voice Agents: 50 free minutes every month, then A$0.44 per minute.

Check whether prices include GST when you compare providers. See current Australian pricing.

Which providers offer Australian virtual phone numbers?

For detailed reviews, see our guide to Dialpad alternatives.

What else should Australian businesses consider?

• Outbound sales calls: check numbers against the Do Not Call Register before making telemarketing calls.

• Caller ID: show a valid Australian number your customers can call back, which also helps your calls get answered.

• Emergency calls: register an accurate address for each number so 000 calls can be located.

• Porting mobile numbers: moving an 04 number between providers involves extra identity checks under Australian rules.

Can you get international numbers from Australia?

Yes. If you sell into New Zealand, Asia, the US, or Europe, you can add international numbers in 100+ countries to the same Aircall account, so customers abroad call a local number and your Australian team answers.

How do you get an Australian virtual number with Aircall?

Buy a new number

1. Go to Aircall Dashboard > Numbers.

2. Select Australia and your number type.

3. Upload your verification documents.

4. Assign the number to a team or user.

5. Start making and taking calls.

For a 1800 number, contact Aircall support to start the request.

Port your existing number

If customers already know your number, port it to Aircall and keep it. Porting usually takes a few weeks, depending on your current provider. Keep your old service active until the port completes.

Get a virtual number with Aircall

Get an Australian number that answers for you

Aircall gives your team a business phone system with Australian and international numbers, 250+ integrations, and AI Voice Agents that answer when nobody's free. Calls, SMS, and WhatsApp can all run through the same number with AI Messaging Agents.

See Australian plans and pricing

Frequently asked questions

Can I get an Australian virtual number if my business is overseas?

Yes. With Aircall, Australian local, mobile, and 1800 numbers accept a street address anywhere in the world, as long as it isn't a P.O. box. You'll need a business registration certificate and recent proof of address.

What's the difference between a 1300 and a 1800 number?

A 1800 number is free for callers from landlines and mobiles, and the business pays for the call. A 1300 number costs callers a local call rate from a landline, with mobile costs depending on their plan.

Can one virtual number work across different states?

Yes. A virtual number rings wherever your team is. You can route calls by caller location or time of day, and set business hours for each state.

Can I keep my existing business number?

Usually, yes. Most Australian numbers can be ported to a virtual phone provider. Mobile numbers need extra identity checks, and you should keep your current service active until the port completes.

How much does an Australian virtual phone number cost?

With Aircall, plans start at A45perlicencepermonthbilledannually,withonelocalortoll-freenumberincludedandextranumbersatA9 a month. Free apps are mostly US-only, so Australian business numbers usually come with a paid plan.

Can a virtual number answer calls automatically?

Yes, with an AI agent. Aircall's AI Voice Agents answer calls 24/7 in 38 languages, handle common requests, and pass complex calls to your team with the full conversation attached.