Why modern teams choose Aircall over Dialpad
Aircall is the AI-powered communication platform that helps customer-facing teams connect, automate, and grow - without the complexity of legacy tools
Aircall vs Dialpad
Aircall is the stronger choice for teams that need a dependable, easy-to-use business phone system - delivering superior call quality and reliability, quick onboarding, and a clean, intuitive workspace built for productivity. Customers report fewer disruptions and a smoother overall experience with Aircall compared to Dialpad’s more fragmented, multi-SKU environment.
With 200+ plug-and-play integrations (compared with Dialpad’s ~70), Aircall connects seamlessly to the core tools your teams already use—Salesforce, HubSpot, Zendesk, Slack, Intercom, Pipedrive, and more—without complex setup or hidden costs. Dialpad’s limited marketplace and heavier admin interfaces can add friction, while Aircall’s integrations are fast to enable and built to work out of the box.
Aircall’s AI capabilities are simple to activate and transparently priced, and all communication channels, including calls, messages, and insights, are unified in a single interface that teams can adopt quickly.
For organizations looking for a powerful, easy-to-useplatform that drives efficiency without adding operational complexity, Aircall is the clear choice.
AI & Automation
| Feature | Aircall | Dialpad |
|---|---|---|
Call & voicemail transcription | ✔ Included; AI Assist/AI Assist Pro add-ons provide advanced features | ✔ Included; advanced AI features only in higher-tier SKUs |
Real-time coaching | ✔ Available via Professional plan or add-ons | ✔ Built-in in higher-tier SKUs |
AI-powered summaries & analytics | ✔ Available via AI Assist add-ons | ✔ Built-in in higher-tier SKUs |
Telephony & Channels
| Feature | Aircall | Dialpad |
|---|---|---|
Call quality & reliability | ✔ Clear audio, fewer dropped calls, consistent international performance | ⚠ Some reports of dropped calls and call disruptions |
Voicemail & call recording | ✔ Available on all plans; recording included | ✔ Available |
Multi-level IVRs | ✔ Smartflows support multi-level IVRs | ✔ Native IVRs |
Call queues | ✔ Included | ✔ Included |
Channels supported | ✔ Voice, SMS/MMS (selected countries), WhatsApp, CRM-integrated | ✔ Voice, SMS/MMS, team messaging, video in some tiers |
Admin, CRM & Support
| Feature | Aircall | Dialpad |
|---|---|---|
Integrations | ✔ 200+ native integrations (Salesforce, HubSpot, Zendesk, Slack, Intercom, Pipedrive) | ⚠ 70+ integrations, some key integrations limited |
Admin experience | ✔ Intuitive, unified workspace for teams and contact center | ⚠ Modern UI, but complex admin interface and multiple credentials for some SKUs |
Support | ✔ 24/7 phone, chat, and email support | ⚠ Chat/email support; partial 24/7 coverage; peer community |
Loved and trusted by 22,000+ businesses worldwide
Sharpen focus and maximize impact
with Aircall AI
Automate what slows you down
Let AI Voice Agent handle routine calls, so your team can focus on high-impact conversations.
Improve call outcomes in real time
Surface live prompts and proven methodologies while the conversation is still happening.
Unlock insights from conversations
Turn hours of conversations into ready-to-use insights and coaching moments.
Aircall is different for a few reasons
Extremely easy setup
No hardware. No hassle.
Setup takes just a few minutes.
Sync info between business tools
Aircall automatically syncs information with CRM systems, Helpdesk solutions, and many other essential apps.
Clear Analytics
Get rid of the guesswork. Monitor team performance in real-time to start making an impact.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Go Global Travel
"Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query."
A local team dedicated to your success
From our offices in North America, United Kingdom and Australia we help our customers and partners gain even more time for important customer conversations.
Over 90 dedicated native English speakers ensure customer communication with the highest quality and performance for our more than 6,000 customers and now with 24/7 customer support.
Switching to Aircall is simple and supported every step of the way we offer, an Easy migration plan, Guided onboarding & training & Dedicated success managers
Aircall, the best alternative to Dialpad
Book a demo and learn how to start making reliable, high-quality calls in minutes with our cloud-based phone system