Why modern teams choose Aircall over Avaya

Aircall is the agile, easy-to-manage cloud phone system that seamlessly integrates with your modern sales and support tech stack. Avaya is a legacy enterprise communications provider offering highly complex, outdated contact center solutions that require bespoke implementation and are traditionally built for outdated on-premise deployments.

Avaya requires extensive configuration, custom setup, and ongoing maintenance to deliver routing and call flows that Aircall provides out of the box. This complexity leads to slower deployments, heavier administrative overhead, and a more cumbersome day-to-day experience for agents and admins. By contrast, Aircall offers faster implementation, simpler management, and higher user satisfaction, with native, plug-and-play CRM integrations that eliminate the need for bespoke integration projects.