Key Aircall features with Zendesk
With Aircall, Zendesk customers can leverage features like automated call, SMS and MMS logging and Power Dialer. Plus, you’ll benefit from AI-generated transcription and call summaries, and live call monitoring and coaching, as well as:
Click-to-dial and Power Dialer
Call your customers and prospects directly from Zendesk, and easily dial through your leads list.
Conversation history
Access your customer’s call, SMS and MMS history in one place to see their full journey at-a-glance.
Native reporting
Retrieve your call data through Zendesk for more accurate, easy, and complete reporting.
“Everything makes sense and is simple to use use and setup. It has everything you need for calling, in terms of features and API for custom integration.”
Brett C. on G2, 2024