Try Aircall’s call centre software
Aircall is a leading Call Centre Software solution that helps sales and support teams manage high call volumes, optimise agent staffing, and deliver a seamless customer experience through advanced routing, analytics, and CRM integrations.
With Aircall, agents provide personalized support in every interaction.
Sell across channels
Connect with prospects in the channels they prefer, with all threaded conversations in one view.
Boost team productivity
Automate call tracking and repetitive sales work to reduce manual tasks and keep reps efficient.
Personalize every interaction
AI and CRM integrations provide context and data, empowering reps for informed, frictionless conversations.
Set up Aircall in minutes
There’s no technical expertise required to get up and running with our easy-to-use platform.
Get insights into team performance
Track activity to identify and respond to trends and make real-time decisions about quotas and capacity.
Optimize coaching
Get new team members onboarded and trained quickly to make them high-performers in no time.
TRUSTED BY 20,000+ COMPANIES
Call center features
Real-Time Modifications
Toggle your system settings at any time, including adding new numbers or users in a single click.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Ring Groups
Route calls to teams grouped by location, language, skill, or any other trait you’d like.
Parallel Calls
Put your current conversation on hold and simultaneously start a separate call with a third party.
Unlimited Concurrent Calls
Take or place as many calls as you would like — simultaneously — on the same phone number.
Queue Callback
Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.
Time and date-based routing
Provide continuous service on public holidays, and during and after business hours. Customise call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Pause-Resume Recording
Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
Conversation Center
Drive sales and customer support performance with a filterable log of calls and voicemails, and access call recordings and transcripts in one click.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Go Global Travel
"Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query."
A local team dedicated to your success
In our London office, we help our English-speaking customers and partners gain even more time for important customer conversations.
Over 30 dedicated native English speakers ensure customer communication with the highest quality and performance for our more than 3,000 customers and now with 24/7 customer support.
Get a call center software for your business
Book a demo to discover how Aircall’s call center software provides real-time performance tracking, deep insights, and data-driven tools to boost your team’s efficiency and customer satisfaction.