Transform conversations into business intelligence
Make smarter decisions with real-time and historical analytics built to power productivity, planning, and customer experience.
Drive smarter decisions with sharper data
Our easy-to-use Analytics and Analytics+ dashboards will give you instant access to the call centre metrics you need to help you meet your KPIs. Track patterns in customer conversations, assess sales and support team productivity, and monitor organisation-wide SMS and calling activity directly within the Aircall interface.
TRUSTED BY 20,000+ COMPANIES
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Turns your data into actionable insights
Our easy-to-use Analytics and Analytics+ dashboards will give you instant access to the call center metrics you need to help you meet your KPIs. Track customer communication trends, evaluate sales and support team productivity, and monitor organization-wide SMS and calling activity directly within the Aircall interface.
Analytics for sales leaders
Optimize your outbound strategy
Learn when your prospects are most receptive and align your strategy to boost productivity during peak hours.
Track performance and foster competition
Measure your reps’ productivity and call outcomes with easy-to-use leaderboards. Live dashboards make it easy to spot top performers and benchmark reps against their peers.
Monitor trends at the macro and micro level
See a high-level view of key metrics and call tags across your whole organization, refine your data using filters, or dig even deeper with advanced Analytics+ dashboards.
With Aircall, we can see how many calls are made, how long our agents are waiting before they hang up, and much more. Really, it’s given us a great understanding of how effective and patient our team is.
Ricard Pryce - Senior Sales Team Leader @ CleanCloud
Analytics for customer support leaders
Enhance your customers’ calling experience
Identify when and why calls are going unanswered. Optimise your staffing and your IVR and call routing setup accordingly.
Keep on top of customer trends
Track changes in key inbound call KPIs over time. Track call tags to understand which topics your customers are raising with agents.
Maintain visibility over service level and productivity
Track live and historical team performance at every level of granularity, from organization-wide metrics to advanced Analytics+ dashboards dedicated to topics like unanswered calls and user activity.
Not only are all the metrics we want readily available, but a lot of metrics we wouldn’t have even thought were important were prepackaged for us and have provided some great insight.
Andrew Katz - General Manager of Operations @ CloudTrucks
Aircall is different for a few reasons
Extremely easy setup
No hardware. No hassle.
Setup takes just a few minutes.
Sync data across business tools
Aircall automatically shares information with CRM systems, Helpdesk solutions, and many other essential apps.
Clear Analytics
Get rid of the guesswork. Monitor team performance in real time to start making an impact.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Safiya Cherifi, Global Inbound Manager for Too Good To Go
"We improved our performance and raised our KPIs when we decided to start tracking the activities of our salespeople, supporting them through the dashboard and creating tailored coaching for them. This helped us also to increase conversion rates by 10-15% on average."
A local team dedicated to your success
In our London office, we help our English-speaking customers and partners gain even more time for important customer conversations.
Over 30 dedicated native English speakers ensure customer communication with the highest quality and performance for our more than 3,000 customers and now with 24/7 customer support.
See our analytics in action
Book a demo to explore how Aircall helps you track performance, uncover insights, and make smarter, data-driven decisions — all in real time.