Why modern teams choose Aircall over RingCentral
Aircall is the AI-powered communication platform that helps customer-facing teams connect, automate, and grow - without the complexity of legacy tools
Aircall vs RingCentral
Aircall is the AI-powered communication platform that helps customer-facing teams connect, automate, and grow - without the complexity of legacy tools
AI & Automation
| Feature | Aircall | Zoom |
|---|---|---|
AI call summaries & insights | ✔ Optimized for sales/support; logs to CRM | ◕ Basic summaries; AI insights do not sync to CRM |
Real-time agent coaching | ✔ Built-in | ◕ Requires Expert Assist add-on |
Topics & trends | ✔ Natively included | ◕ Requires Quality Management add-on |
Knowledge retrieval | ✔ CRM/helpdesk integrated | ◕ Expert Assist add-on |
Telephony & Channels
| Feature | Aircall | Zoom |
|---|---|---|
SMS / MMS | ✔ Native, global, logs to CRM | ◕ Limited (US/CA only), MMS not logged to CRM |
WhatsApp | ✔ Native, unified inbox | ◕ Requires connector, separate setup |
Unified inbox (Voice + SMS + WhatsApp) | ✔ | ✖ Channels managed separately |
Skills-based routing | ✔ Natively included | ◕ Contact Center only |
Agent desktop & supervision tools | ✔ Included | ◕ CC only; Phone app lacks these |
Admin, CRM & Support
| Feature | Aircall | Zoom |
|---|---|---|
Multi-object CRM logging | ✔ Contacts, Deals, Tickets | ✖ Basic call events only |
Routing by CRM owner / fields | ✔ Fully supported | ✖ Not supported |
AI & messaging data logged to CRM | ✔ Automatic | ✖ Not supported |
Unified customer timeline | ✔ Voice + SMS + WhatsApp | ◕ Partial (channels siloed) |
IVR setup & call flow | ✔ Simple point-and-click | ◕ Requires diagramming & multi-step flows |
Integrations | ✔ 200+ native & deep CRM integrations | ◕ Limited |
Customer support | ✔ 24/7 live support for all customers | ◕ Phone support only on higher-tier plans; otherwise chat/self-service |
Modules needed for full stack | 1 unified platform | Multiple modules (Phone + Contact Center + Expert Assist + QM + WFM) |
Cost to match Aircall features | Lower | ≥ $150/user/month (Elite tier + add-ons) |
Loved and trusted by 22,000+ businesses worldwide
Sharpen focus and maximize impact
with Aircall AI
Automate what slows you down
Let AI Voice Agent handle routine calls, so your team can focus on high-impact conversations.
Improve call outcomes in real time
Surface live prompts and proven methodologies while the conversation is still happening.
Unlock insights from conversations
Turn hours of conversations into ready-to-use insights and coaching moments.
Aircall is different for a few reasons
Extremely easy setup
No hardware. No hassle.
Setup takes just a few minutes.
Sync info between business tools
Aircall automatically syncs information with CRM systems, Helpdesk solutions, and many other essential apps.
Clear Analytics
Get rid of the guesswork. Monitor team performance in real-time to start making an impact.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Go Global Travel
"Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query."
A local team dedicated to your success
From our offices in North America, United Kingdom and Australia we help our customers and partners gain even more time for important customer conversations.
Over 90 dedicated native English speakers ensure customer communication with the highest quality and performance for our more than 6,000 customers and now with 24/7 customer support.
Switching to Aircall is simple and supported every step of the way we offer, an Easy migration plan, Guided onboarding & training & Dedicated success managers
Aircall, the best alternative to RingCentral
Book a demo and learn how to start making reliable, high-quality calls in minutes with our cloud-based phone system