Why modern teams choose Aircall over Grasshopper
Aircall is the AI-powered communication platform that helps customer-facing teams connect, automate, and grow - without the complexity of legacy tools
Aircall vs Grasshopper
Aircall is the scalable, professional cloud phone system built for growing sales and support teams that require robust CRM integration and advanced call management. Grasshopper is an extremely limited virtual phone number service designed only for individual users or very small businesses with simple phone needs.
Aircall provides mission-critical features Grasshopper completely lacks, including advanced IVR, smart call routing, shared inboxes, and detailed real-time analytics. Unlike Grasshopper, Aircall provides deep, native integrations with platforms like Salesforce and Zendesk that are necessary to automate workflows and ensure data integrity. Choose Aircall when you need a functional, high-performance call center engine—not just a simple answering service.
AI & Automation
| Feature | Aircall | Grasshopper |
|---|---|---|
AI call summaries & insights | ✔ CRM-logged | ✖ Not available |
Call scoring & coaching | ✔ Built-in | ✖ Not supported |
Workflow automation | ✔ Native & via integrations | ✖ Not supported |
Telephony & Channels
| Feature | Aircall | Grasshopper |
|---|---|---|
SMS / MMS | ✔ Native, logged to CRM | ◕ Basic SMS |
WhatsApp | ✔ Native | ✖ Not supported |
Unified inbox | ✔ All conversations in one workspace | ✖ Not available |
Call queues & IVR | ✔ Advanced | ◕ Very basic |
Team call handling | ✔ Built for teams | ◕ Limited |
Admin, CRM & Support
| Feature | Aircall | Grasshopper |
|---|---|---|
CRM integrations | ✔ 200+ native | ✖ Not supported |
Analytics & dashboards | ✔ Advanced | ✖ Minimal |
Scalability | ✔ Built for growing teams | ✖ SMB-only |
Customer support | ✔ 24/7 live support | ◕ Limited support options |
Loved and trusted by 22,000+ businesses worldwide
Sharpen focus and maximize impact
with Aircall AI
Automate what slows you down
Let AI Voice Agent handle routine calls, so your team can focus on high-impact conversations.
Improve call outcomes in real time
Surface live prompts and proven methodologies while the conversation is still happening.
Unlock insights from conversations
Turn hours of conversations into ready-to-use insights and coaching moments.
Aircall is different for a few reasons
Extremely easy setup
No hardware. No hassle.
Setup takes just a few minutes.
Sync info between business tools
Aircall automatically syncs information with CRM systems, Helpdesk solutions, and many other essential apps.
Clear Analytics
Get rid of the guesswork. Monitor team performance in real-time to start making an impact.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Go Global Travel
"Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query."
A local team dedicated to your success
From our offices in North America, United Kingdom and Australia we help our customers and partners gain even more time for important customer conversations.
Over 90 dedicated native English speakers ensure customer communication with the highest quality and performance for our more than 6,000 customers and now with 24/7 customer support.
Switching to Aircall is simple and supported every step of the way we offer, an Easy migration plan, Guided onboarding & training & Dedicated success managers
Aircall, the best alternative to Grasshopper
Book a demo and learn how to start making reliable, high-quality calls in minutes with our cloud-based phone system