Why modern teams choose Aircall over 8x8
Aircall is the AI-powered communication platform that helps customer-facing teams connect, automate, and grow - without the complexity of legacy tools
Aircall vs 8x8
Aircall makes customer communication simple, unified, and actionable. All voice, SMS, and WhatsApp conversations appear in a single workspace, with AI insights that automatically log to your CRM and live playbooks to keep messaging consistent. With modern dashboards, 24/7 support, and 200+ deep integrations, Aircall delivers a seamless experience that 8x8’s older, fragmented interface and slower support can’t match - making it the smarter, easier choice for growing sales and support teams.
AI & Automation
| Feature | Aircall | 8x8 |
|---|---|---|
AI call summaries & scoring | ✔ Auto-scores calls based on team criteria; live AI playbooks enforce sales methodology | ◕ Requires manual review; AI guidance via Creovai partnership |
AI Voice Agent | ✔ Multi-channel (voice, SMS, chat); customizable and integrated with CRM | ✔ Multi-channel, available; less integrated with workflows |
Telephony & Channels
| Feature | Aircall | 8x8 |
|---|---|---|
Unified inbox (Voice + SMS + WhatsApp) | ✔ All conversations in one workspace | ✖ Channels separated into different sections |
SMS / MMS | ✔ Native, unlimited | ◕ Limited; US/CA only; not unlimited |
Multi-channel features | ✔ Voice, SMS, WhatsApp integrated | ✔ Video conferencing, team chat, messaging, voice; requires multiple modules |
Call quality & reliability | ✔ Transparent, MOS 4.34/5; 97% calls rated good or better | ◕ Stable, but older infrastructure; fewer public quality metrics |
Admin, CRM & Support
| Feature | Aircall | 8x8 |
|---|---|---|
Integrations | ✔ 200+ native (Salesforce, HubSpot, Zendesk, etc.) | ◕ Limited; mostly Salesforce, HubSpot, Zendesk, Teams; full API access requires Enterprise plan |
Customer support | ✔ 24/7 phone, chat, email | ◕ Slower response; knowledge base less intuitive |
Ease of use | ✔ Modern interface; unified workspace | ◕ Older, confusing UI; steep learning curve |
Pricing transparency | ✔ Clear, public pricing | ◕ Quote-based; key features often add-ons; X-Series $24–$44, advanced tiers $85–140+ |
Loved and trusted by 22,000+ businesses worldwide
Sharpen focus and maximize impact
with Aircall AI
Automate what slows you down
Let AI Voice Agent handle routine calls, so your team can focus on high-impact conversations.
Improve call outcomes in real time
Surface live prompts and proven methodologies while the conversation is still happening.
Unlock insights from conversations
Turn hours of conversations into ready-to-use insights and coaching moments.
Aircall is different for a few reasons
Extremely easy setup
No hardware. No hassle.
Setup takes just a few minutes.
Sync info between business tools
Aircall automatically syncs information with CRM systems, Helpdesk solutions, and many other essential apps.
Clear Analytics
Get rid of the guesswork. Monitor team performance in real-time to start making an impact.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Go Global Travel
"Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query."
A local team dedicated to your success
From our offices in North America, United Kingdom and Australia we help our customers and partners gain even more time for important customer conversations.
Over 90 dedicated native English speakers ensure customer communication with the highest quality and performance for our more than 6,000 customers and now with 24/7 customer support.
Switching to Aircall is simple and supported every step of the way we offer, an Easy migration plan, Guided onboarding & training & Dedicated success managers
Aircall, the best alternative to 8x8
Book a demo and learn how to start making reliable, high-quality calls in minutes with our cloud-based phone system