Call routing software for your business needs
Try Aircall's advanced call routing system today to direct prospects and customers to the right agents at the right time.
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Advanced VoIP call routing, including skill- and time-based routing
Access to amazing features like our IVR and computer telephony integration (CTI)
1-click setup for 100+ popular CRM/Helpdesk/ATS integrations
Call monitoring, call whispering and performance analytics
Trusted by 20,000 + companies
Implement intelligent call routing for your business
Call cascading
Automatically direct calls to agents in a pre-set order. Set your preferred call routing sequence and forget it.
Skills-based routing
Reach the best agent for every call with skills-based routing, helping you better serve callers by connecting them with the most relevant team member.
Time-based routing
Make sure no calls go unanswered by allowing each agent to define when they’re available to take calls, or manually toggle their presence on/off.
Just listen to our customers!
16,000+ companies trust Aircall's call routing software to seamlessly manage prospect and customer conversations.
Head of Traveller Direct at Jayride
Aron Lewin, Head of Traveller Direct at Jayride
"Because it’s such an intuitive platform, it’s much easier to make changes on the fly. Creating selections on the IVR, adding users, activating numbers, onboarding people…that stuff has made it easy to manage the whole system."
