Try the best call centre software in Australia and New Zealand
Try a free 7-day trial of Aircall - the call centre system for modern business. Instant setup. Powerful integrations. Proven quality.
Trusted by thousands of businesses in ANZ
Get your call center up and running
Set up in seconds
No hardware. No headaches. Just a beautiful cloud-based solution you can use to start a conversation anywhere in the world — today.
Connect to your tools
Calls go better when all the right info is tied together. Integrate Aircall with CRM systems, Helpdesk solutions, and other essential apps.
Track your progress
Get rid of the guesswork. Monitor individual and team metrics in real-time to start making measurable improvements.
Our Call Center features
Call Routing
Direct calls to the correct teammates every time by customizing distribution and ring rules.
Call Center Analytics
Keep track of all your call center metrics - such as wait time, missed call rate, and call volume - in one place.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
"In a way, though, the best advantage about using Aircall might be that it offers the same exceptional experience that Lightspeed provides to its own customers, Livanos said. When you're running a retail or hospitality company, you don't want to have to spend a lot of time thinking (or worrying) about your POS system. You just want to provide a great customer experience and have the tools to easily enable this."
Angelo Livanos, Lightspeed
Director of Support and Operations, APAC
"Aircall’s cloud-based phone system gives Vinomofo new levels of control over its phone system. Team members are able to adjust settings and reconfigure IVR and call routing arrangements themselves through the dashboard. This enables them to easily, quickly, and at any time, adapt the system to their communication needs. For teams that manage lots of inbound calls, that's a godsend."
Luke Cunningham, VINOMOFO
Head of Engineering
"We reviewed and tested eight solutions, but Aircall met our technical requirements, including a HubSpot integration, mobile app (iOS & Android), automatic call recording, and call whispering mode… Specifically, our pilot users preferred the user interface of the admin portal and desktop dialer."
Will Andrew, Rezdy
Business Transformation Manager
Connected to your Business Tools
4.6
"We've tried Dialpad, Grasshopper, Freshcaller, and more, but Aircall's live and post-call tagging, note-taking, and call assignment features are the best out there."
4.6 - Reviews.io
4.3
"Aircall is super Intuitive and so easy to use. It just works! No hassles or fuss. Integration and setup was quick and simple. It is more stable in comparison to competitor products especially when having to work from home."
4.3 - Group
4.3
"Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice."
4.3 - Capterra
