Try Aircall’s call centre software
Aircall is a leading Call Centre Software solution that helps sales and support teams manage high call volumes, optimise agent staffing, and deliver a seamless customer experience through advanced routing, analytics, and CRM integrations.
With Aircall, agents provide personalised support in every interaction.
Sell across channels
Connect with prospects in the channels they prefer, with all threaded conversations in one view.
Boost team productivity
Automate call tracking and repetitive sales work to reduce manual tasks and keep reps efficient.
Personalize every interaction
AI and CRM integrations provide context and data, empowering reps for informed, frictionless conversations.
Set up Aircall in minutes
There’s no technical expertise required to get up and running with our easy-to-use platform.
Get insights into team performance
Track activity to identify and respond to trends and make real-time decisions about quotas and capacity.
Optimise coaching
Get new team members onboarded and trained quickly to make them high-performers in no time.
Trusted by 21,000 + companies
Call centre features
Real-Time Modifications
Toggle your system settings at any time, including adding new numbers or users in a single click.
Call Queuing
Give inbound callers the option to remain in queue until one of your agents is available to talk.
Ring Groups
Route calls to teams grouped by location, language, skill, or any other trait you’d like.
Parallel Calls
Put your current conversation on hold and simultaneously start a separate call with a third party.
Unlimited Concurrent Calls
Take or place as many calls as you would like — simultaneously — on the same phone number.
Queue Callback
Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.
Time and date-based routing
Provide continuous service on public holidays, and during and after business hours. Customise call flows based on holidays, peak hours, and downtime to reduce your percentage of missed calls.
Call Recording
Review call recordings to help confirm details, monitor quality, and guide training sessions.
Pause-Resume Recording
Keep your callers’ sensitive information secure by temporarily pausing call recording as needed.
Conversation Centre
Drive sales and customer support performance with a filterable log of calls and voicemails, and access call recordings and transcripts in one click.
Listen to our happy customers!
Thousands of companies rely on Aircall's call queuing functionality to manage inbound calls and delight customers.
Kristy Lake, Chief Operating Officer, Novated Lease Australia
"Aircall has driven great response times and simplified how we manage calls. We've been able to deliver a more personal and consistent experience, which is core to our values."
A local team dedicated to your success
From our office in Australia, we support customers and partners across the Asia-Pacific region, helping them gain more time for meaningful customer conversations.
Our dedicated Aircall team ensures customer communication with the highest quality and performance for our customers - backed by 24/7 support.
Get a call center software for your business
Book a demo to discover how Aircall’s call center software provides real-time performance tracking, deep insights, and data-driven tools to boost your team’s efficiency and customer satisfaction.