A better alternative to Talkdesk

Talkdesk is a VoIP solution for businesses. It is a cloud-based call center solution that enables enterprises to improve customer satisfaction without increasing the cost of customer support. It is among numerous cloud call center solutions that allow integration with other applications.

It was founded in 2011 by Cristina Fonseca and Tiago Paiva, with headquarters in San Francisco, California. The company has grown to over 1,500 employees by 2021. Within a decade after it was founded, Talkdesk has gone through rounds of investment, including a seed round, plus series A, B, and C. Talkdesk has positioned itself for the enterprise market and stands out as an alternative option for larger centers that need assurance that they aren't losing calls.

It provides an excellent way for companies to unlock great customer experience and support. It’s ideal for companies that want to deliver better customer satisfaction while saving costs and increasing profitability.

Talkdesk employs IVR, automatic call distribution (ACD), and skills-based routing features to route calls to customer agents and automates tasks, creating a new profile for every incoming call. It provides all benefits and features of enterprise contact center software without complexity. About 50k customers use Talkdesk for their businesses.

Talkdesk, as a cloud-based call center solution, helps businesses improve customer satisfaction while simultaneously reducing customer support costs. Talkdesk was recognized in 2020 by Gartner as Magic Quadrant for CCaaS and Forrester as Wave CCaaS Providers, Q3 2020. Talkdesk services include: Enterprise cloud contact center CX services Cloud call center software

Talkdesk sells to a broad range of industries, including financial services and insurance, retail and e-commerce, healthcare and life sciences, travel & hospitality, and public sector industries with its contact center as a service (CCaaS) solution.

It has integrations with Salesforce, Zendesk, Slack, Microsoft Teams, ServiceNow, Microsoft Dynamics CRM, and numerous other systems. In November 2020, it announced it would use BICS to provide cloud numbers and SIP Trunking to support its customers.

Talkdesk key features include:

• Call recording

• Contact history

• Call control

• Call queues

• PowerDialer

• Outbound caller ID

• Data import and synchronization

• Enhanced caller ID

Aircall is an affordable phone system solution best suited for small teams and mid-size businesses. Talkdesk is an expensive call center software built for large enterprises. Either Aircall or Talkdesk may be a good fit for your company, depending on your budget and business needs.

Aircall is the modern phone solution for sales and support teams that helps you scale your business and integrate the power of voice with all your critical business software.

It is a cloud-based professional phone system that allows any company to create its entire telephony in a minute with numbers all over the world (40 countries worldwide). Aircall seamlessly integrates with your CRM and help desk software.

Aircall is a cloud-based phone solution that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows, and enrich your conversations with insightful data. Aircall is your phone system reinvented.

Aircall has over 13k customers and it is built for companies who want to experience the cloud call management solution for innovative enterprises. An innovative cloud VoIP solution empowers companies to improve customer satisfaction continuously. It is easy to set up, use, and adapt. It offers ongoing innovation, superior call quality, and instant integration to the most popular business applications.

Aircall, on the other hand, is a VoIP phone and call management solution that enables businesses to unify their call solutions, including call recording, call monitoring, call transfer, emails, SMS, and IVR. It also provides the flexibility to easily integrate crucial applications such as your CRM, Salesforce, or Hubspot in a one-click setup.

• Easily set up Aircall's call center software for your sales team and customer support within minutes.

• Instantly secure the numbers you need in any country and promptly attend to all calls.

• No hardware installation is required: Just have your team members download the Aircall app to make and receive calls instantly.

• Enable your team to work faster on calls with a shared call activity feed to comment and collaborate.

• Have all your customer data in one place. Connect entire caller history and records to your CRM, help desk, or collaboration software.

• Aircall's advanced analytics and data visualization make it easy to present your team's results and make real-time decisions.

• Open API

• Reporting/analytics

• Third-party integrations

• Alerts/notifications

• Reporting & statistics

• Contact management

• Activity dashboard

• Mobile access

• Call center features

• Call queuing

• Ring groups

• Parallel calls

• Queue callback

• Time-based routing

• Call recording

Both Talkdesk and Aircall provide advanced VoIP and conference call center features that make them stand out from other players in the market.

They are both tiered with custom features depending on the pricing package.

Aircall and Talkdesk require no technical (hardware or software) setup. There's no physical hardware to install. Since there's nothing to install, the VoIP phone system eliminates the need for dedicated IT staff to manage setups and hardware solutions.

All you need to get up and running is to get your browser and microphone configurations correctly. Ongoing training, live customer support, and webinar materials are readily available in both tools. Both have applications for easy access from popular desktop and mobile platforms.

Aircall offers robust, unified communication solutions at affordable rates, easily accessible through tiered service packages. You can also integrate your CRM or help desk to Aircall to sync call details and streamline your workflow.

It is pretty easy to sign up for Aircall’s seven-day free trial. You can get started by putting your email and verifying the message sent to your mail. Upon signing up, it is equally easy to create new numbers or set up IVRs. The quick search feature of Aircall makes the navigation seamless. If you need help setting up your account, there’s an onboarding portal with step-by-step instructions on getting started.

In contrast, creating a Talkdesk account is not as quick and straightforward as Aircall. Prospective customers need to fill out a form to connect with a Talkdesk rep. After the interaction with the representative, you'll get an offer to a 14-day free trial and a $5 credit to try out Talkdesk features. Within the trial period, you'll have access to most of Talkdesk's features so you can decide the suitability of the solutions for your business.

Talkdesk can be a very adaptable solution to grow your business, but Aircall provides more features and flexible solutions to get started and scale up quickly. Aircall also offers more competitive pricing solutions than Talkdesk.

If your goal is to take the next step toward digitally transforming your business, consider opting for an Aircall VoIP phone system today. Aircall offers tiered package options that are accessible, affordable, scalable, and best of all—simple to use. From streamlining how sales teams interact with customers to optimizing customer support experiences and integrating seamlessly with many apps, there's a lot that Aircall VoIP solutions can do for your business.

A great cloud and VoIP telephone solution should be:

• Affordable and built for broad use

• Support and boast great features

• Simple, easy, and fast setup time

• Easily scalable

Aircall offers all these unique features and even more.

Learn more about choosing the best VoIP solution for your business.

The ease of signing up and getting started with a free trial makes Aircall a great option over Talkdesk. Aircall offers a flexible voice solution that's easy to set up, integrate and manage for just $30 per month for a single user. You can also get advanced solutions to help boost productivity and performance for only $50 a month for a user.

Talkdesk, on the other hand, starts from $75/month for each CX cloud essential user, $95 for CX Cloud elevate single user and $125 for the CX cloud Elite package. The goal of Talkdesk is to help you engage your customers anytime, anywhere with their AI-powered contact center solutions.

If you are looking for a Talkdesk alternative and call management software that provides an easy way to streamline efficiencies in your business and elevate the customer experience, Aircall is the ideal cloud telephony system for modern teams. With the Aircall call management system, you can easily facilitate call routing, tracking, analysis, and processing, and your employees can easily focus on the customers.

Could your business benefit from a cost-effective call management solution? If so, a cloud-based VoIP service like Aircall may be right for you. Aircall unifies business communications and integrates with other software for business applications to offer affordable pricing options, unprecedented versatility, and flexibility. Ensure you make the right choice for your business. Give Aircall a try or book a demo today.