How many users do you have on the phones?
Which departments will be using your new phone system?
The whole company
Does your support team struggle with wait times? If so, how many callers are typically in your call queue?
Wait times are not an issue
6 or more
Does your team receive mostly inbound calls, make outbound calls or a mix of both?
Mix of both
What is the average volume of calls your team is currently handling each month?
What regions will you be calling from?
When it comes to handling support tickets and/or prospect information, your team uses:
A customer relationship management system (CRM)
Several smaller tools and helpdesks
Nothing. We manage tickets via email or excel
What is your CRM?
How many new employees do you have to train each month?
More than 5
How often do you need to access call recordings?
I don’t need data records
Only need past year of recordings
I need access to all call recordings
Which of the following best describes your need for key call metrics and visibility?
I need access to real-time call data
I need daily summaries of call data
I just look at aggregate data over time
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La solution de téléphonie d'entreprise cloud - VoIP