The CTI integration of Aircall can be setup instantly with Desk.com in order to improve your processes.
Directly from your dashboard, you can very easily link your Aircall and Desk.com accounts, using your API key. Install the Aircall app from Desk.com's App Hub to instantly make, receive and synchronize your calls with Desk.com.
With the Aircall Desk.com app, you're able to use all Aircall’s features directly from Desk.com. A very easy-to-use embedded widget will be accessible directly from your Desk.com console. No need to open another software or webpage, you can do everything from Desk.com!
When you receive an incoming call, the app pops up and displays your customer/leads info. You can make phone calls directly from your Desk.com console. For each call, a new case is automatically created in Desk.com and assigned to the right agent.
Basically, Desk.com works as your phone book and Aircall as your phone.
Discover how to set up your Aircall - Desk.com integration here!