Integrate Aircall and Qualitista to review your team’s call activity. Synchronize your Aircall activity with Qualitista, and easily pick conversations to rate. Improve the quality of your customer service by making internal feedback easy and systematic.
Find and review calls
Filter out calls you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop. Listen to the call recording, comment on notes and define the criteria you want to rate your agents on.
Measure internal quality and track trends
Quantify internal quality, get actionable metrics for team improvement and agent development and see trends over time.