Qualitista

Cloud Based Phone System Integration for Qualitista

Demo

Overview

Integrate Aircall and Qualitista to review your team’s call activity. Synchronize your Aircall activity with Qualitista, and easily pick conversations to rate. Improve the quality of your customer service by making internal feedback easy and systematic.

Find and review calls

Filter out calls you’d like to see, review the conversations and start leaving valuable feedback that helps agents develop. Listen to the call recording, comment on notes and define the criteria you want to rate your agents on.

Measure internal quality and track trends

Quantify internal quality, get actionable metrics for team improvement and agent development and see trends over time.

Additional information

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