Aircall After Series B: The Road to Reinventing the Business Phone

by
Olivier Pailhès

It’s been a week of celebration and reflection since securing $29 million in Series B funding, but now we’re resuming our mission with renewed energy.

Aircall is going all in on these three initiatives:

Creating an Extraordinary Experience

Our company was founded on the idea that voice conversations had become commoditized — and only a phone system capable of delivering a 10x better experience could change that. We’ve made great progress building an intuitive, flexible, and self-service solution, but there is so much more we’d like to do.

In the coming months, we’ll be rolling out a massive roadmap of features to enrich our desktop and mobile apps. More context to inform conversations, more automation to accelerate workflows, and more data to guide decisions.

These innovations can only add value, though, if they’re sitting on top of a strong foundation. That’s why we’ll also be making deep investments in infrastructure as we aim to set the new industry standard for VoIP reliability.

Giving Voice to SaaS

It’s no secret that software integrations have played a large part in our success. At our core, we believe most businesses are currently suffering with a phone system that’s disconnected from the rest of their everyday tools.

We’ve already seen the world of difference it makes when our customers can do something as simple as sync their CRM contacts. And with projects like Aircall Now, we’re giving teams entirely new options for how to communicate.

So while we continue investing in the potential of our current integration partners, we’ll also aggressively expand this community to include more of the tools favored by fast-growing businesses. The value of voice conversations expands exponentially as customers connect more streams of business data.

Expanding Our Family (Fast)

If we’re going to accomplish any of the plans I outlined above, we’ll need more good people in the room.

Like 100 new hires in the next 12 months more.

Naturally, this is the category of Series B spending I’m most nervous excited about. We’ve been careful guardians of our culture as we’ve scaled up to 80 Aircallitos and I want to be sure the qualities that make us special are reflected in our next generation of employees.

We’re a multinational, multicultural gang of underdogs who are ambitious enough to rewrite the rules of business communication and humble enough to do the hard work required.

That’s the formula that got us here, and that’s the one that will launch us to the next level.  

In a few weeks we’ll have two gorgeous new offices to host our growing family. And to those members I haven’t met quite yet, I can promise you it will be the most rewarding chapter of your career.

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