Call metrics give you a more objective way to assess your call center team’s performance. For companies using remote or distributed teams, physically sitting-in on calls isn’t an option. While good training programs will help enhance the customer experience, managers need the right tools to help guide their onboarding and teaching efforts. A dashboard that […]
The best small business phone systems should help you increase profitability and provide a great customer experience — all while remaining easy for your call agents to use. With those end-goals in mind, how does your current small business phone system measure up? Given the phone’s familiarity, it can be difficult to rethink what’s possible. […]
Most modern call centers are now using VoIP infrastructure, which means VoIP call quality plays a major role in creating a great customer experience. There’s nothing more frustrating for customers than not receiving help or clarification due to poor call quality or technical problems. To ensure a great customer experience, it’s vital to monitor the […]
Difficult or counterintuitive workflows don’t serve anyone well. However, the right software integrations can streamline business processes. Software integrations, also known as VoIP integrations when connected to your phone system, will simplify and streamline your workflows so all processes move along as they should. How? Software integrations, combined with call center software, give the proper […]
If you’re ready to streamline communication and collaboration within your company, VoIP integrations will set your employees up to work more efficiently. VoIP integrations operate like a gateway that brings all the latest business tools into one place to help you increase productivity — setting the stage for growth. VoIP integrations are gaining in popularity […]
Businesses have lots of options for digital solutions today and the issue of UCaaS vs CCaaS leads the pack as one of the latest hot topics in call center software solutions. In general, the “as a Service” concept is getting more complex and versatile all the time. Innovation and flexibility reflect some of the prime […]
Internet systems are getting faster and better all the time and that makes a VoIP phone system an attractive option for business phone systems. That said, there are still many things to consider when considering switching out your traditional phone system. How does a VoIP phone system work? What’s involved? A quick overview of the […]
VoIP call quality is a primary factor in delivering a great customer experience. It can be easy for everyone to go about their day and not pay too much attention to the quality of calls. Over time, call quality can begin to slip, leaving you at a loss as to how to fix the problem. […]
We decided to completely rebuild and relaunch our iOS mobile application. This decision wasn’t made lightly, and involved many months of deep engineering work. The end result — we hope — is a more delightful mobile app experience for our customers. Greater reliability Faster app performance A more beautiful and intuitive design We want our […]
Small business phone systems were once fairly limited in the functions and capabilities that you could get. Small business owners expect little more from their phone systems than to allow for multiple inbound and outbound calls simultaneously. In today’s marketplace, those are pretty minimal expectations. If this is your current functionality, it’s fair to question […]
SIP trunking vs PRI 101 is a topic that’s technical and confusing for most people. Even so, they’re very important terms in the phone industry. Every time you make a phone call, you take for granted that the call will go through quickly and reach the other line, whether someone picks it up or not. […]
Perhaps you think you’re missing out on a wide variety of business phone features, but finding a new system sounds like too much work. Call porting could be the answer to updating your phone system without the hassle. Switching your phone service scares a lot of people. Understanding more about porting phone numbers takes the […]
In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. Call centers grew out of necessity. To a large degree, they were viewed more as a cost center than a growth center. As the internet has become a […]
If you’re one of the many small businesses that are considering how cloud services can enhance your business, it’s worthwhile to compare cloud phone systems before making your final choice. Cloud-based phone systems are an accessible and affordable phone service option, so it’s no surprise that they’re becoming so popular. When you compare cloud phone […]
With technology advancing all the time, it makes sense to consider how to build a successful VoIP infrastructure to enhance your communication processes. Planning is an essential function of every business. This might be the right time to make changes to your communication stack. It takes a bit of thought and planning to build a […]
When you’re considering switching to a modern phone system, terms like SIP vs VoIP will surface a lot. What do they mean? Technology is advancing so rapidly, it’s hard to keep up with all the acronyms in the tech world. That’s especially true when you’re talking about modern phone systems. While you don’t need to […]
A few decades ago, software integrations were unheard of. It wasn’t that long ago that businesses were happy just to have computer programs that worked somewhat reliably. Computer programming has come a long way since then. Software programs are now more user-friendly and easier to install than in the past. They can be a great […]
Advancements in technology have made it possible for companies to create a full-featured customer support framework for customer support teams. New tools create greater transparency for customers, revealing that company practices that were in the background. Social media and other online platforms give customers greater opportunities to express their opinions publicly. This type of forum […]
The phone system for modern business
