On the surface, it’s easy to see how working from home is different from an office setting. First, there are the perks. No commute time allows for extra sleep, or a fulfilling breakfast with coffee. Shower-access enables midday workouts, which in turn extends personal time at the end of the workday. It’s comfortable — working […]
It’s been a devastating week as the whole world witnessed the most recent examples of attacks against the Black community and the systemic inequality in our society. I’d like to take a moment to make Aircall’s stance clear: We believe Black lives matter. We commit to listen, voice our stance, and take actions that aim […]
Now more than ever, team leaders need to get creative about how they’re going to operate and build team morale. The coronavirus pandemic has required many teams to go fully remote for the first time, and some notable companies are even considering staying that way. This creates a few challenges. On one level, managers must […]
This week, the Aircall team will celebrate our collective achievement: We’ve raised $65 million in Series C funding. Since inception, Aircall has aimed to make voice conversations more valuable. This funding is a result of our focus on that mission. However, our success as a company is resolutely measured by that of our customers — […]
Today’s business interactions are increasingly online. For growing businesses, closing deals, resolving issues and delighting customers all depend on the ability to digitally communicate. This efficiency increases exponentially when offline channels are seamlessly integrated with online channels — which is why Aircall is thrilled to be named one of Intercom’s Premier App Partners. There is […]
Softphones represent the future, and for many companies, the present of business phone systems. Rather than having a desk phone that’s connected to landline service, a softphone system is operated using IP technology (internet protocol). With a softphone, calls are placed using a desktop or internet browser-based application, rather than a physical dialpad. Softphone technology […]
Aircall and Front have been instrumental in businesses gearing up for prolonged periods of remote work. Thankfully, with nearly three-quarters of Americans having broadband internet service at home, working remotely has become a possibility for many employees. As cloud-based communication companies, we fundamentally understand customers’ anxieties during these uncertain times. Shifts in workplace culture and […]
The transition from onsite office hardware to cloud-based software products has many advantages for modern business operations. Online tools are cheaper to operate than their on-site counterparts and offer companies more flexibility in terms of work schedules and staffing. Luckily, these benefits aren’t limited to for-profit businesses looking to stage fast and furious IPOs. Because […]
Remote work is on the rise. Whether your employees work from another country, from a co-working space, or from home, there’s a good chance work happens outside of the office. But despite how sweet working remotely may seem for the uninitiated, remote work carries its own unique challenges. To do our part in navigating this […]
(Editor’s Note: This post was originally published in April 2017 and has recently been updated for accuracy and clarity) Switching to a virtual phone system has many advantages for your business. Many forward-thinking companies choose cloud-based phone systems because they are simpler, more efficient, more cost effective, and more secure than legacy voice-communication providers, such […]
(Editor’s note: This post was originally published in 2016 and has recently been updated for accuracy and relevance) Choosing between an onsite and cloud-based phone solution is a big decision in terms of price, flexibility, and company growth. In this post, we’ll discuss the merits and downsides of both on-premise phone systems and their virtual […]
I lead the Sales Development team for Aircall in North America, and I love the energy that comes with working in a team environment. Collaboration, camaraderie, and competition are inherent to the process. But like most sales leaders, the current global health circumstances related to Covid-19 mean that my team has needed to adapt and […]
(Editor’s note: This post was originally published in 2017 and has recently been updated to reflect more accurate and up-to-date information) A virtual call center is a contact center whose customer support agents or sales reps work remotely. Instead of working from an on-site business location, virtual agents help customers from a different third-party location, […]
Customer service metrics are like puzzle pieces. A customer satisfaction survey (CSAT) surfaces opinions about individual interactions with your support team. Net promoter score (NPS) reveals customer sentiment—and satisfaction—around your company and product on the whole. Both metrics are valuable, but they don’t form the full picture. They may even get too much credit. According […]
Working from home is no longer a luxury for the modern business. Whether by choice (to attract talent) or necessity (responding to a global pandemic), businesses across the globe are quickly adopting flexible remote work policies for their employees. For companies that have already embraced collaborative technology to connect their employees and customers, shifting to […]
(Editor’s note: This post was originally published in May 2018. It has been updated with relevant information and additional context) In today’s world of indirect, text-based communication, many conversational skills are underdeveloped. However, the telephone is still a vital business tool, critical to both sales and customer service professionals. To truly excel in these careers, […]
The phone system for modern business
