What’s the difference between distributed teams and remote teams? If they’re both virtual teams, doesn’t that make them the same? In a word, no. Distributed teams and remote teams are different by definition. However, they do share some important pros and cons. Advancements in technology have given businesses the ability to set up distributed teams, […]
Customer service and customer experience are both essential components of a successful customer journey. While the terms are similar and they are closely related, they aren’t interchangeable. Up until fairly recently, the term customer service was more familiar to most people. When you think of a direct communication or interaction between one of your brand […]
Customer support mistakes can happen even when call center agents have the best of intentions. A host of things can contribute to customer support mistakes. Poor customer feedback signals the need for call center agent onboarding, targeted training for current employees, and ongoing monitoring. Having the wrong digital tools might also be contributing to customer […]
VoIP technology is a modern and reliable way to run a business phone system. However, VoIP integrations is what really sets apart the essential business tools from traditional services. VoIP stands for voice over internet protocol. Essentially, VoIP communication makes it possible to transmit voice communication over the internet. A VoIP phone system is primarily […]
Recruiters and HR professionals know, finding and retaining the right talent isn’t an objective science. It requires going beyond what’s merely on one’s resume and uncovering passion, intent, and personality. Central to learning these “intangibles” is seamless and regular communication. And when it comes to truly learning about a candidate (especially for an initial screening), […]
A great customer experience is required for today’s businesses, and customer support as a service (CSaaS) brings the right people and processes together to help you deliver best possible customer support to your customers. Your call center agents are on the frontline every day, helping your customers resolve issues quickly and effectively to drive customer […]
In the transportation industry, communication is vital, and a transportation call center keeps all the necessary parties well-connected. The transportation industry never sleeps — It’s common for transportation companies to have people working 24/7, every day of the year. This ensures other businesses get the materials and products they need to operate effectively or get […]
Phone communication connects your customers with a human voice, and by exploring UCaaS vs VoIP, you get greater capability to enhance the customer experience and be more competitive. You’re unlikely to have a conversation about business communications without running across terms like UCaaS and VoIP. Each is a type of technology, and each has a […]
A lot has changed in the world of sales. Without a solid, up-to-date B2B sales strategy, it’s difficult to compete. B2B sales strategies have their own nuances — unlike B2C sales, B2B sales is less straightforward. Today’s B2B customers have much more information at their fingertips. The internet plays a large role in educating B2B […]
Sales and marketing alignment was generally uncommon in the early days of business. Generally, the two departments worked independently of each other — communication on individual opportunities was rare. In the spirit of competitiveness, businesses now have to take a deeper dive into internal problems that could be stifling sales. One of the issues that’s […]
Financial services is an industry that depends on security, reliability, and trust. As such, it’s even more important to keep accurate records of customer interactions and provide a customer experience that fosters lasting, and stress-free, working relationships. Call center software makes the relationships between your brand representatives and clients as seamless and productive as possible. […]
The customer support experience is about more than just doing business. It’s about relationships. People have a natural tendency to gravitate toward people and companies they have good relationships with, and they tend to stay away from people and companies they don’t like as much. For relationships that are “just okay,” people tend to embrace […]
Would it be worth your while to establish and develop a top-quality eCommerce call center if it meant an increase in sales and revenue? The 2017 Global Customer Experience Benchmarking Report showed organizations felt that it was important to use digital tools to improve the customer experience. Of the 1,351 organizations from 80 countries that […]
ECommerce has completely changed the sales landscape, for both B2B and B2C new sales . A well-functioning eCommerce call center gives you all the right tools to support your sales operation and boost brand loyalty. Put yourself in the customers’ shoes. When you want to make a purchase, you may be inclined to go straight […]
If you listen to the conversations around you, you’ll likely hear someone complaining about a bad experience interacting with a company. It’s not nearly as common to overhear rave-reviews about good customer service. Your company can be the one that people are raving about when you take a few minutes to understand the differences between […]
Aircall’s app marketplace is growing every month. These new and versatile phone integrations are the results of like minded companies who choose to build on top of Aircall’s voice platform. But in order to understand our partners’ needs, we wanted to walk a mile in their shoes and build an app for our own marketplace using […]
It’s exciting to have a product or service that everyone’s raving about. But staying ahead of your competitors requires a customer support framework that enables delightful customer experiences, every time. Your customers have lots of questions before and after they buy from you. Something you should be aware of is that they’re starting to form […]
VoIP is the consensus future of computer telephony integration (CTI). And with cybersecurity being a top concern, it’s a good idea to learn a little about VoIP security risks. A VoIP system opens up a wealth of possibilities for advanced phone system features and VoIP integrations. VoIP phone systems are gaining in popularity because they’re […]
The phone system for modern business
