Planning and forecasting are major activities for sales managers, and sales planning is an important component of those processes. New sales are necessary to generate revenue and grow your business. The first time you do sales planning, it typically takes longer than when you have a designated process for it. As you develop your sales […]
The quality of your customers’ experience depends largely on the quality of your call center agent hiring. For that reason, it’s essential to be clear about the purpose of your call center. Your call center may focus primarily on sales, customer support, or a combination of both. Knowing the purpose of your call center and […]
Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. In many ways, the customer experience is driving transformation within the financial services industry. With a call center, your financial services institution has greater ability to gather information about your customers and get […]
Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? When you have a business to run, one of the biggest decisions you have to make is how much time, money, and effort you want to invest into your sales team training […]
We’re headed down under, opening our first Australian office in Sydney. And while moving to a new city can be daunting, it’s always better when you have friends living there. With an existing customer base of 500+ clients in Australia, Aircall has established a strong and growing presence in this market. Plus, working trends are […]
Most people tend to think of training as a “one-and-done” experience. For support agent training, that’s simply not enough training to really become experts in their field. In a nutshell, call center training is the time that your company spends teaching call center representatives how to use communication techniques, digital tools, and workflows to ensure […]
With so many people needing to work remotely, you may be wondering how to start a virtual call center, and if so, how to do it right. A remote workforce is a growing trend. Many companies are following the trend by switching their on-site call center to a totally virtual call center. Others are setting […]
A financial services call center is an efficient system for serving customers and managing financial risks. Especially since financial services affect many areas of our daily lives. People and businesses are happier and healthier during strong economic times. In general, technology has made our daily activities faster and more convenient. Customers within every industry have […]
Great problem-solving skills and a little empathy in customer service go a long way toward turning frustrated customers into loyal customers and brand advocates. Customer support representatives expect to get a large number of calls from upset customers. When they can turn those negative emotions around, it’s a great day! Whether your customer support representatives […]
The way people treat you is a pretty good indication of how they feel about you. For that reason, it’s essential for SMBs to humanize the customer experience as much as possible. Today’s consumers are less trusting and more skeptical. That’s why acquiring new customers takes longer and costs more. Personalizing and humanizing the customer […]
A cloud-based phone system and other software programs give your SMB the tools to create a truly autonomous workplace. For the sake of clarity, let’s break down the meaning of the word autonomy. The prefix auto means self. The root word nomos has a Greek origin that means law. The Merriam-Webster dictionary puts them together […]
Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. Big system problems cost your company time and money. What’s more, technical problems affect your vendors and customers as well. When your system is down, your employees […]
The traditional on-site contact center worked well enough for its time, and now, contact center as a service (CCaaS) is a modern solution that fits the pace and scope of today’s marketplace. CCaaS works just as well for SMBs as for large corporations because of the many benefits it provides. In fact, one of the […]
If you’re not already familiar with it, cloud phone SMS, also known as texting using cloud phone numbers, is one of the more recent players in the business communications arena. Emails and phone calls will always have a proper place in sales and support operations, and cloud phone SMS is a nice complement to those […]
Cloud phone SMS, commonly known as texting, is a popular form of communication in our daily lives, and it’s now breaking great barriers in the business world. Why do people like texting so much? We live in a world where we’ve come to expect convenience and freedom. Whether you’re doing business or chatting with a […]
Financial services are intangible, and as such, they can be challenging to sell and support. Unlike a physical product, you can’t see them or hold them in your hand. Also, a lot of people find the nuances of financial services difficult to understand. People tend to pay more attention to financial services when they receive […]
The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. Something that hasn’t changed is that sales prospecting is still an important and necessary part of B2B sales growth. To be successful in B2B sales, you must recognize that […]
If your company made the leap to develop distributed teams in recent years, you’re surely realizing the benefits of using the distributed team model. Once distributed teams are in place, you may find that your workflows are more efficient, your business is growing, and it’s time to scale. Whether it’s the right time to scale […]
The phone system for modern business
