support team structure
How to Structure your Support Team

Building out a customer support department is like settling an uninhabited island. At first, you and your fellow pioneers must use every resource available to its maximum potential...

customer service wait times
What to Do With the Data: Rate Your Customer Service Traits

Providing great customer service is as simple as being a good friend. Customers want someone they can count on to be there when it matters most, always offering the words they need...

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