There are mistakes we made selling a tool instead of a solution. When you’re a young SaaS startup everything comes back to this: We’ve seen this awesome graphic from useronboard countless time, we’ve liked it, we’ve shared it and yet we did the mistake of selling the flower instead of super mario throwing fireballs. Is your […]
When using innovative phone support, reassuring your customer is key tripndrive is a car sharing service dedicated to travelers: it connects travelers who leave their car at the airport, when flying away, with travelers who arrive and need to rent a car. Instead of spending a fortune at traditional rental companies (Hertz…) tripndrive enables leaving […]
As startups born from incubators and accelerators ourselves, we know how important it is for early-stage entrepreneurs and hackers to have access to the right services at the right time. Here’s our list of top tools for startups. That’s the rationale behind the Growth Pack. The goal of this pack is to help leading incubators and […]
There are a few things we can learn from illusionists on the subject of persuasion over the phone, believe it or not. [READ MORE] Discover the second post of our series on phonecall convincing: inspired by hypnosis! Breaking news: magicians are not so because they got a gift from the Beyond! Let’s just say it: […]
We recently came across these two articles from intercom “Redesigning in-app messaging” and Buffer “Buffer August Update” and several arguments resonated with our vision concerning the topic of how to have worthwhile conversations with your customers. “We believe in the value of personal conversations between businesses and customers. We believe the future of customer communications […]
Trust is a single point of failure for sharing economy marketplaces The Sharing Economy is broadly defined by the meeting of 2 persons who don’t know each other, “do business” together and (generally) don’t meet anymore. Obviously, the first question any new user would raise is: What if my Blablacar or Lyft driver doesn’t show […]
Having a ‘solid’ user onboarding experience on a SaaS product is particularly important. First because most SaaS users try a new software in the hope of finding a useful tool that’ll make them more productive (usefulness vs fun). Second because they generally try it during “work” time, meaning that they cannot lose too much time […]
Want to dicuss about this post or to know more about our business phone solution? Just click the button underneath. It’s free. Really. Now on to how to cleverly use a phone number for marketing. As a phone software company we can see from our customers that far from being dead, phone is, in reality, […]
Pricing a product for a SaaS business is tricky. Very often, you have no variable costs and what you really do is “guessing a price” based on the time / money your users save or the incremental revenue / margin they can generate with your solution. The good thing is: you can change easily your […]
I’m Olivier, co-founder and CEO of Aircall and I am in a boring business: telephony. Worse: business telephony. Don’t stop reading 🙂 We’re in an industry which is so boring that we’re incredibly excited to build a kick-ass product. We will make people as happy to use their business phone as they are using their […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 SimpleMail (part of Kiwup) is an easy-to-use collaborative email provider for small business. You can create, deliver and track in real time your newsletters […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 “Is Phone An Instrument Of Torture Or Communication?” is actually a quote taken from a really interesting answer written by Jason Lemkin on a Quora […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 When people think about business phone solutions they generally think about “sales calls” or “support calls”. They often forget a big part of their […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 It’s a story we hear again and again here at Aircall: a startup puts together a sales force (generally not a big team, it […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 Need to change offices every few months? Wizville is a Parisian startup which offers a customer feedback solution for brick and mortar retailers. Like […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 For a lot of people, phone support equals “losing time”, and since time is money, well they think it’s necessarily costly. If it’s true […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 Augment’s experience on handling B2B phone support Augment is one of the leading Augmented Reality app and platform, helping businesses improve sales efficiency […]
Want to call us to talk about this post or about our business phone solution? We will be pleased to answer you: (US) +1 (646) 776-5948 or (FR) +33 1 76 36 06 95 Traveling internationally? Use local numbers Like a lot of startups with an international ambition, we have sometimes people traveling across Europe or the US […]
The phone system for modern business
