Do you know what really motivates your sales reps? You might think it’s an easy answer: money. But it’s not that simple. Sales reps generally fall into two categories—or somewhere in between. Understanding what motivates each of your sales reps is the key to unlocking their best performance. The illustration below shows You-kai Cho’s interpretation […]
At Aircall, we’ve had a lot to celebrate these past few months. From the launch of our new Microsoft Teams integration to reaching 100+ integrations on the Aircall App Marketplace, we’re continuing to grow, connect, and demonstrate the power of conversation with our integrations. To commemorate this milestone, we want to raise a glass to […]
The right small business phone system makes life at work better and easier for everyone in the company. And in terms of configurations and features, there’s more choice than ever when it comes to selecting a small business phone system. Despite this, many businesses are still running on traditional phone systems and believe they don’t […]
At Aircall, we’re focused on adding value to your voice. As a key part of our product, we’ve built dozens of integrations and features that help your team create transformative experiences for your customers. Today, we’re delighted to mark the next milestone in our mission: Aircall’s App Marketplace has officially surpassed 100 integrations. From CRM […]
Customer-centricity is one of our key core values at Aircall, but we believe that if we want to quickly deliver amazing features, we have to focus on the developer experience as well. To improve the experience for our developers, we’ve built processes and tools to help our developers review, test, and ship high-quality features, faster. […]
When it comes to the workplace, there’s plenty to distract us. The pandemic and doom-scrolling on our phones might be the current trends, but retaining focus in your job has long been one of the biggest workplace challenges. And this is especially true for sales teams. That’s because when it comes to sales, the pace […]
We have officially landed in Berlin! After opening offices in Sydney, Madrid, and London, we’re continuing our ride across the globe by arriving in the German capital. Our first German office is located in the WeWork Atrium Tower in the heart of Berlin so we can be even closer to our DACH customers and partners. […]
Since the early 2000s, NPS has quietly revolutionized the world of business. A business’s NPS is a single number that offers a way for organizations to measure customer experience and predict growth. So how does it work? Calculating an NPS is simple. Customers are asked a single question: to rate, using a 0–100 or 0–10 […]
At Aircall, we recently migrated from Bitbucket to Gitlab. At the same time, we also decided to get away from Circle CI to run self-hosted Gitlab CI runners managed by our SRE team. This move resulted in the migration of 6 pipelines and 19 jobs for Gitlab CI. In this post, I will share some advice that I […]
Creating memorable experiences for prospects and customers alike is perhaps the most underrated resource of a sales team. Last year, 41.2% of salespeople agreed that the phone is still the most effective sales tool at our disposal. And with so much relying on a call, it makes sense for these conversations to be as meaningful […]
91% of consumers say that a positive customer service experience leaves them more likely to make another purchase. Put simply, putting customer satisfaction at the center of your sales processes is a powerful business asset. We all know what being the focus of someone’s attention feels like. When this is fostered between your support team […]
Remember how you felt the last time a new colleague remembered your partner’s name or paid for your coffee? How about when someone complimented a presentation you gave or the last time your manager gave you a company-wide shoutout on your performance? No matter how small these moments may seem, they can make a major […]
From using new technologies to improving your conversation, there’s always room to develop your sales approach. And not only is learning an ongoing part of mastering the sales craft, but it’s also central to scaling a high-performing sales team. Here we show you how professional development can help you successfully scale your sales operation. The […]
There are plenty of articles about the relevance of customer satisfaction to sales teams. We’ve even written a few ourselves! To dive into this topic even further, we hosted a special webinar on it. Watch the recording today to see the highlights. Customer satisfaction is an important metric and can go a long way to […]
When considering how to upgrade your sales process, start by focusing on your product value. Value-based selling might sound simple, but it can easily be lost in the sales journey. Sales teams are there to sell, of course, but that doesn’t mean they should ever lose sight of the value of what they’re selling. Unless […]
To fuel the future of voice, HubSpot is making a strategic investment in Aircall, its #1 most installed telephony partner. This funding complements our shared customer-centric missions of delivering best-in-class technology paired with outstanding customer experiences for small and medium businesses. We’ve been building richer conversations together since 2016—and this partnership expansion is just one […]
Few teams face the level of competition that salespeople do. In an era of globalized business and instant digital connection, every potential customer has untold options at their fingertips. For salespeople, that means delivering a standout customer experience is essential. And, one of the most powerful ways of doing this is by creating a personalized […]
When you search “cold calling guide” on Google, you see 116,000,000 results. Cold calling, it turns out, is not dead. It is alive and well and still in high demand. This disproves the many articles proclaiming that cold calling is dead. Another quick search and you will find industry leaders, such as Dmitri Akhrin, president […]
The phone system for modern business
