It goes without saying. When it comes to customer-facing team productivity and performance, only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. Once celebrations are over, the pressure is soon back at full volume with new, often-tougher KPIs. Why “tougher”? When teams consistently meet targets, line-of-business […]
Since our founding in 2014, Aircall’s international customer and partner base has been growing at pace. Now, as our team spans four continents and serves 13,000+ customers in more than 90 countries, we’re growing our international presence by opening our very own office in the Spanish capital of Madrid. Spain’s digitalisation adventure Companies in the […]
So, you’ve been looking at CloudTalk, a contact center management solution, but you’re not sure you’re ready to invest yet. We get it. CloudTalk has some limitations, like minimal app integrations and spotty call quality, so we wanted to give you more context about what CloudTalk can do and also share 7 CloudTalk alternatives that […]
Auto-dialers are gaining popularity in Australia. But do current laws regarding cold calls reduce their effectiveness? An auto-dialer can prove beneficial based on your specific business objectives. But “good enough” rarely cuts it in the competitive sales world. At Aircall, we value effectiveness over sheer volume, but that doesn’t mean we can’t appreciate the benefits […]
Sales analytics software injects an evidence-based strategy back into sales management. Sales leaders’ days are governed by decisions. Those decisions are already based on a level of insight into a team’s performance. But what if you could unlock critical information that provides data-driven strategies to equip you and your team to better internalize and apply […]
When I was a kid, we played a game called“the floor is lava”. If you’re not familiar, the basics are this: The floor is lava (as the name suggests), and there are various safe areas (usually furniture) that you try to make your way across to get from one place to another to find permanent […]
Ready to ditch your desk phone for a modern alternative? A cloud-based phone system can help. Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). Perfect for scaling teams, a cloud-based VoIP […]
It’s no surprise that every business needs customers. But to generate more leads, it clearly pays to prioritize the customer experience. As a result, customers are more likely to stay and recommend you. But how can you tell if you’re making progress? It’s all about the KPIs you decide to measure—both on an individual and […]
Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. This article will define call management software; explain the benefits of […]
Testing Airbot on our team As members of the Phone team at Aircall, we’re responsible for Aircall’s main product, so we were the perfect candidates to test Airbot because, as we’re working on several repositories, we were well aware of our problems and we were ready to spend some time optimizing our daily life. So […]
With Sixième Son, Aircall deploys the first ever comprehensive sonic strategy for a SaaS phone solution. With more that $130M in annual recurring revenue and valued at more than $1B, the startup founded in 2014 shows boldness and lives up to its trailblazer status by investing in a sonic identity. And for a good reason: […]
There’s a reason business owners are obsessed with call center productivity. After all, productivity and profitability are tied together. Recently, there’s been a lot of buzz about how to measure productivity. Should it be about the number of calls an agent takes in a day? Or the impact of the resolutions provided to customers? The […]
As proud sponsors of HubSpot INBOUND 2022, we’ll be packing our bags and heading to Boston to learn best practices, tips, and more from thought leaders in marketing, sales, customer success, and RevOps. Before we go, we wanted to give you a sneak peek into our session hosted by Madelyn DePrey, Aircall’s Senior Director of […]
We’re using AWS AppSync as a “back-end for front-end” solution to provide a unified GraphQL API and real-time notifications (subscriptions) that our Resolvers are calling the Upstreams (REST): As we continue to scale, we saw that we were adding more and more pressure on our Upstream, which means we were also increasing our error number, […]
In every interview, engineers ask: “What’s your Tech Stack, and what tools do you use?”. Every team has certain autonomy, but we still have some standards and tools shared across the organization. The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and […]
When it comes to running a successful business, growth is inevitable. It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality, and delivering a product people want. But for some companies, scaling can be scary. When everything is going so well, it feels like the last thing you […]
The phone system for modern business
