They say the greatest ideas happen when you’re in the shower, and in Typeform’s case… that wasn’t too far from the truth. After being asked by a Spanish toilet company to create an engaging online survey, the two co-founders realized that all the available forms on the internet were actually… pretty terrible. “…Every form-building solution […]
Team morale can be hard to gauge. However, knowing how well your team is doing is key to making informed decisions that benefit both your team and your organization. Although there are many ways to measure engagement and morale in the workplace, the most accurate way to know is to ask people directly. Employee engagement […]
In the beginning, you and your co-founders bootstrapped solutions and personally attended to each customer like they were newborn kittens. Your internal messaging system was a tap on the shoulder, and your communal desk doubled as a ping-pong table (or was it the other way around?). Startup life can be gritty and romantic, that’s for […]
Here are a few things we learned about customer success and NPS (Net Promoter Score) at the 2016 Customer Success Summit. Customer Success is a key role in today’s companies In the past few years, customer success became a strategic position in the sales life cycle of any SaaS company. This has coincided with the […]
The phone system for modern business
