Working from home is no longer a luxury for the modern business. Whether by choice (to attract talent) or necessity (responding to a global pandemic), businesses across the globe are quickly adopting flexible remote work policies for their employees. For companies that have already embraced collaborative technology to connect their employees and customers, shifting to […]
Being the new kid on the tech block is not always easy. Trying to assert yourself in a room full of long-established companies is challenging, and the odds are often not in your favor. That was exactly the case for Slack, emerging at a time where email reigned supreme as the dominant form of work […]
Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams to the Moroccan desert for four days in the heat of June? For one, summer has been slow-coming in both Paris and NYC, […]
As the benefits of remote work continue to reveal themselves to employees and executives alike, more teams are debating the best ways to take advantage of the trend. Inside all these conversations, though, is at least one common concern: How do remote teams embrace flexibility without sacrificing productivity? The seven questions below are designed to […]
What is Intercom? Intercom is a messaging app which lets businesses interact with their customers in order to learn from them. The way that most businesses communicate with their clients often misses the mark: it can seem stilted, or come too late in the game to make a difference. With Intercom, your business will never again […]
What is Desk.com? “Desk.com is your path to happy customers, [and to] fast, amazing customer service.” Desk.com is an out-of-the-box customer support helpdesk platform. It helps small businesses hit the ground running and provide excellent customer service. It routes all customer support tickets from any source (email, live chat, phone, social media, etc.) into one […]
Do you know how many positive customer support experiences it takes to make up for a single negative one According to Understanding Customers by Ruby Newell-Legner, it can take 12 positive experiences to make up for one unresolved negative experience. Additionally, news of bad customer services reaches more than twice as many ears as praise […]
Talkus.io’s aim is simple: revolutionize the help desk. Talkus.io makes a smart use of the Slack ecosystem by building their help desk directly into Slack. This way, Slack users – about 800,000 paid accounts – can benefit from an integrated help desk at their fingertips, without even leaving everybody’s favourite team management app. The team […]
We are initiating a series of blog posts illustrating use-cases of Aircall’s integrations and how they can benefit your business. This one will focus on the integration of Aircall and Slack. In case you’re wondering we have integrations with top-notch companies such as Zendesk, Pipedrive, Intercom, Salesforce, Desk, Hubspot, Zapier, Help Scout, Freshdesk and Front. […]
The phone system for modern business
