What is Desk.com? “Desk.com is your path to happy customers, [and to] fast, amazing customer service.” Desk.com is an out-of-the-box customer support helpdesk platform. It helps small businesses hit the ground running and provide excellent customer service. It routes all customer support tickets from any source (email, live chat, phone, social media, etc.) into one […]
Do you know how many positive customer support experiences it takes to make up for a single negative one According to Understanding Customers by Ruby Newell-Legner, it can take 12 positive experiences to make up for one unresolved negative experience. Additionally, news of bad customer services reaches more than twice as many ears as praise […]
Customer service is a widely used concept and we are all very familiar with it. Yet, we have all seen Yelp reviews, YouTube videos and posts on social media lambasting brands, product and services. So maybe everybody thinks they know what it is, but delivering good customer service is actually hard. We have decided to make […]
We are initiating a series of blog posts illustrating use-cases of Aircall’s integrations and how they can benefit your business. This one will focus on the integration of Aircall and Slack. In case you’re wondering we have integrations with top-notch companies such as Zendesk, Pipedrive, Intercom, Salesforce, Desk, Hubspot, Zapier, Help Scout, Freshdesk and Front. […]
The phone system for modern business
