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Business phone features built for a better kind of conversation
Discover more
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Get free access
App Marketplace
Discover our 100+ integrations
Simplifying AI For Customer-Facing Teams
Explore how AI can boost productivity and deliver world-class customer experience.
Explore more
By Team
By Business size
- Small Businesses
- Medium & Large Businesses
Top uses
By Industry
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Customer data is the key to improving sales performance by better tapping into your customers needs and pain points to truly figure out how to approach their buying cycle.

Why Access to Customer Data is Essential for Sales Performance

Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain un...

Nicholas PriceMarch 19, 2021

10 Minutes

Sales

The smoother your customer's phone experience is, the higher likelihood you can increase that customer's lifetime value.

Customer Experience

March 15, 2021

9 Minutes

The Importance of a Smooth Customer Phone Experience

By providing your reps with the right customer service skills you will be able to better provide a smooth customer experience.

Customer Experience

March 2, 2021

13 Minutes

12 Customer Service Skills to Enhance the Customer Experience

Your CSAT score is a measurement to better understand overall customer satisfaction.

Customer Experience

February 19, 2021

7 Minutes

What is a CSAT Score?: Measuring Customer Satisfaction

Using empathy in customer support is a crucial evolution in your businesses model in order for you to improve the customer experience and customer retention.

Customer Experience

January 22, 2021

9 Minutes

What Is Being Empathetic in Customer Support?

Customer Experience

January 20, 2021

8 Minutes

The Importance of Humanizing the Customer Experience

manager and agent talking about customer service experience

Customer Experience

December 2, 2020

10 Minutes

What is Customer Service Experience

A good customer experience lay the foundations for customer service and a more successful customer journey.

Customer Experience

October 30, 2020

8 Minutes

How Good Customer Experience Helps Guarantee Good Customer Service

Prepare customer service teams for the Black Friday and Cyber Monday.

Sales

October 15, 2020

7 Minutes

How Customer Service Teams Should Prepare for Black Friday Cyber Monday

customer support as a service is a key component to a great overall customer experience

Customer Experience

August 31, 2020

10 Minutes

Customer Support as a Service 101

Understanding the difference between customer experience and customer service

Customer Service vs Customer Experience 101

The relationship of customer service vs customer experience is important to define. With online shopping being so popular, customers now have many more touchpoints with brands. Ins...

Nicholas PriceAugust 24, 2020

6 Minutes

Customer Experience

Customer Experience

August 13, 2020

6 Minutes

Finding and Creating Joy: What Does Joy Really Mean?

SaaS customer support provides customers of a software company with a dedicated service channel to better received support on a software.

Support

August 10, 2020

7 Minutes

The Importance of SaaS Customer Support

The right call center software provides your business the right flexibility to move beyond a physical call center.

Call Center

August 7, 2020

8 Minutes

Call Center Software: Moving Beyond a Call Center

With a highly defined B2B sales cycle, your sales team could greatly benefit with the addition of a cloud-based phone solution

Sales

August 5, 2020

5 Minutes

The B2B Sales Cycle the Benefits of a Cloud-Based Phone Solution

ccaas-contact-center-as-a-service

Call Center

January 14, 2020

6 Minutes

CCaaS: What Contact Center as a Service Means For Your Business

automatic call distributor

Call Center

November 8, 2019

9 Minutes

ACD: What Is Automatic Call Distribution?

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