In the early days of call centers, call center agent performance wasn’t a primary concern for most companies. Call agents provided minimal services like answering basic questions. Call centers grew out of necessity. To a large degree, they were viewed more as a cost center than a growth center. As the internet has become a […]
If you’re one of the many small businesses that are considering how cloud services can enhance your business, it’s worthwhile to compare cloud phone systems before making your final choice. Cloud-based phone systems are an accessible and affordable phone service option, so it’s no surprise that they’re becoming so popular. When you compare cloud phone […]
When you’re considering switching to a modern phone system, terms like SIP vs VoIP will surface a lot. What do they mean? Technology is advancing so rapidly, it’s hard to keep up with all the acronyms in the tech world. That’s especially true when you’re talking about modern phone systems. While you don’t need to […]
A few decades ago, software integrations were unheard of. It wasn’t that long ago that businesses were happy just to have computer programs that worked somewhat reliably. Computer programming has come a long way since then. Software programs are now more user-friendly and easier to install than in the past. They can be a great […]
Advancements in technology have made it possible for companies to create a full-featured customer support framework for customer support teams. New tools create greater transparency for customers, revealing that company practices that were in the background. Social media and other online platforms give customers greater opportunities to express their opinions publicly. This type of forum […]
Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and join calls to coach and support call agents. With the call whisper feature, only the call agent can hear a manager listening in or speaking […]
When your business phone is ringing constantly, it’s a great problem to have and a VoIP integration can help you handle your call flow more easily. It’s frustrating for customers when you have to make them wait on the phone while you transfer them, get their phone number, or take a message. There’s always the […]
Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s not practical to hover over each call agent’s shoulder and instruct them on what to say, it’s possible to use digital applications to whisper tips […]
The right call center software helps to build confidence in salespeople from sales prospecting to closing the deal. Sales call centers dedicate their work hours to fine-tuning their scripts and sales processes with the aim of generating quality leads to pass on to salespeople who can close the deal. Shorter sales cycles give salespeople additional […]
If you’re struggling to keep pace with all the incoming calls, emails, chats, and other communications, it’s a good problem to have. But even good problems are problems that must be solved, and call center software just might be the answer to your dilemma. One of the challenges businesses face as they grow is to […]
VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over the internet. Many businesses are still using traditional phone service, but many are making the switch to VoIP. VoIP is a popular type of technology that’s cost-effective and […]
If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get an outbound call center up and running, you’ll be able to determine if it’s the right time to add it to your business. Learning […]
Customer facing businesses know that they needs call center software to provide a better experience for their audience. Generally, when someone is looking for information, the first place they’ll turn to is the internet. While the web provides a common starting point, a large percentage of people still want to speak a live person somewhere […]
Monitoring your B2B sales cycle is the key to developing high-performing sales teams. Tracking and analyzing your sales cycle should be a priority because it produces a host of benefits. As with any other type of sale, the faster you can close a sale, the less chance you have of losing it. By getting well-acquainted […]
Advancements in technology, such as cloud phone systems, have forced valuable and distinct changes in the way businesses work. If you think about all the other people and businesses you connect with during the course of your workday, the number is pretty astounding. When your customers or prospects call, they expect the line to be […]
Which business phone system is the best fit for your company? Whether your business is established or just starting up, this article will help you decide which business phone setup to go for. COVID-19 is changing the global business landscape as we’ve known it. Now more than ever it’s essential that every company decision, such […]
Today, customers don’t just want a superior customer experience; they expect it. And CCaaS may be your way of giving it to them. It doesn’t matter if you have superior products or stellar pricing if you can’t guarantee your customer service will be just as high-quality. And this is a sentiment that holds true for […]
Softphones represent the future—and for many companies, the present—of business phone systems. Rather than having a desk phone that’s connected to a landline, a softphone system is operated using IP technology (internet protocol). What Is a Softphone? With a softphone, calls are placed using desktop software, mobile apps, or an internet browser–based application, rather than […]
The phone system for modern business
