Call Center Best Practices for Business

Building a customer support framework requires the right tools and processes.

Building the Right Framework for Customer Support

Advancements in technology have made it possible for companies to create a full-featured customer support framework for customer support teams. New tools create greater transparency for customers, revealing that company practices that were in the background. Social media and other online platforms give customers greater opportunities to express their opinions publicly. This type of forum […]

7 September 2020

Support

Call whispering has many benefits for call center coaching.

Call Whispering Benefits

Call whispering is a part of a suite of features provided by some business phone systems. These features focus on training and allow managers to monitor calls, coach calls, and join calls to coach and support call agents. With the call whisper feature, only the call agent can hear a manager listening in or speaking […]

4 September 2020

Call Center

VoIP integrations benefit phone system efficiency.

What Is a VoIP Integration?

When your business phone is ringing constantly, it’s a great problem to have and a VoIP integration can help you handle your call flow more easily. It’s frustrating for customers when you have to make them wait on the phone while you transfer them, get their phone number, or take a message. There’s always the […]

1 September 2020

Call Center

Call whisper makes coaching agents on live calls easy.

What is Call Whisper?

Call center managers share a common desire to coach their call team members by using a “call whisper” to guide them in their conversations with prospects or customers. While it’s not practical to hover over each call agent’s shoulder and instruct them on what to say, it’s possible to use digital applications to whisper tips […]

28 August 2020

Call Center

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

The right call center software helps to build confidence in salespeople from sales prospecting to closing the deal. Sales call centers dedicate their work hours to fine-tuning their scripts and sales processes with the aim of generating quality leads to pass on to salespeople who can close the deal. Shorter sales cycles give salespeople additional […]

26 August 2020

Call Center

Understand small business phone systems and choose the right one.

Understanding Small Business Phone Systems

The right small business phone system makes life at work better and easier for everyone in the company. The market offers many different configurations of small business phone systems and they have more features and capabilities than ever before. Many businesses are still running on traditional phone systems and believe they don’t have a good […]

21 August 2020

Call Center

How the Right Call Center Software Will Improve Your Business Development

If you’re struggling to keep pace with all the incoming calls, emails, chats, and other communications, it’s a good problem to have. But even good problems are problems that must be solved, and call center software just might be the answer to your dilemma. One of the challenges businesses face as they grow is to […]

19 August 2020

Call Center

What Is a VoIP Infrastructure?

VoIP infrastructure refers to the connection, bandwidth, software, and hardware that makes it possible for you to communicate with anyone in the world by transmitting voice over the internet. Many businesses are still using traditional phone service, but many are making the switch to VoIP. VoIP is a popular type of technology that’s cost-effective and […]

14 August 2020

Tech

Outbound call centers are a good idea for various business types and industries.

What Is an Outbound Call: Call Center Best Practices

If you’ve found yourself wondering more about “What is an outbound call?” you’ve come to the right place. By understanding the purpose of outbound calling and what it takes to get an outbound call center up and running, you’ll be able to determine if it’s the right time to add it to your business. Learning […]

12 August 2020

Call Center

Call Center Software: Moving Beyond a Call Center

Customer facing businesses know that they needs call center software to provide a better experience for their audience. Generally, when someone is looking for information, the first place they’ll turn to is the internet. While the web provides a common starting point, a large percentage of people still want to speak a live person somewhere […]

7 August 2020

Call Center

With a highly defined B2B sales cycle, your sales team could greatly benefit with the addition of a cloud-based phone solution

The B2B Sales Cycle & the Benefits of a Cloud-Based Phone Solution

Monitoring your B2B sales cycle is the key to developing high-performing sales teams. Tracking and analyzing your sales cycle should be a priority because it produces a host of benefits. As with any other type of sale, the faster you can close a sale, the less chance you have of losing it. By getting well-acquainted […]

5 August 2020

Sales

Contact center as a service or CCaaS is a cloud based subscription service that provides communication tools, like phone system service, to clients.

What Is Contact Center as a Service (CCaaS)?

Today, customers not only want superior customer experience, they’ve come to expect it and CCaaS may be your solution for giving it to them. It doesn’t matter if you have superior products or stellar pricing if you can’t assure your customers that your customer service will be just as high-quality. That sentiment holds true for […]

30 July 2020

Tech

Cloud phone systems are replacing landlines. Here's why cloud based phones are better for business operations.

Cloud Phone System: What Are They & Why Use One

Advancements in technology, such as cloud phone systems, have forced valuable and distinct changes in the way businesses work. If you think about all the other people and businesses you connect with during the course of your workday, the number is pretty astounding. When your customers or prospects call, they expect the line to be […]

21 July 2020

Tech

When choosing a business phone system, these are the main considerations you should have.

What to Look For in a Business Phone System

Which business phone system is the best fit for your company? Whether your business is established or just starting up, this article will help you decide which business phone setup to go for. COVID-19 is changing the global business landscape as we’ve known it. Now more than ever it’s essential that every company decision, such […]

15 July 2020

Call Center

Cloud-based softphone solutions are the new normal for business phone systems. Here's what they are, why they're beneficial, and how your team can implement a cloud-based softphone solution.

Softphone Solutions for Businesses: Types and Advantages

Softphones represent the future, and for many companies, the present of business phone systems. Rather than having a desk phone that’s connected to landline service, a softphone system is operated using IP technology (internet protocol). With a softphone, calls are placed using a desktop or internet browser-based application, rather than a physical dialpad. Softphone technology […]

5 May 2020

Call Center

Nonprofit Call Center: Choosing a Call Center in the Cloud

Nonprofit organizations face absolute business challenges. From fundraising for donations to measuring client success, the nonprofit community is usually more pressed for time—and money—than most for-profit organizations. Despite these constraints, many nonprofits still operate in the technological past. Think local email clients. Bulky CPU units. Desk phones. To help these businesses work smarter, this article […]

17 April 2020

Call Center

When your business experiences VoIP issues you want to fix them fast. Here is how VoIP phone systems work and how to identify and troubleshoot common issues.

Experiencing VoIP Issues? Here’s How to Improve Call Quality Fast

(Editor’s Note: This post was originally published in April 2017 and has recently been updated for accuracy and clarity) Switching to a virtual phone system has many advantages for your business. Many forward-thinking companies choose cloud-based phone systems because they are simpler, more efficient, more cost effective, and more secure than legacy voice-communication providers, such […]

8 April 2020

Call Center

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

(Editor’s note: This post was originally published in 2016 and has recently been updated for accuracy and relevance) Choosing between an onsite and cloud-based phone solution is a big decision in terms of price, flexibility, and company growth. In this post, we’ll discuss the merits and downsides of both on-premise phone systems and their virtual […]

30 March 2020

Call Center

Tips and Best Practices for Managing a Call Center – Page 2

Building the Right Framework for Customer Support

Call Whispering Benefits

What Is a VoIP Integration?

What is Call Whisper?

Evaluating the Right Call Center Software to Improve Your Sales Prospecting

Understanding Small Business Phone Systems

How the Right Call Center Software Will Improve Your Business Development

What Is a VoIP Infrastructure?

What Is an Outbound Call: Call Center Best Practices

Call Center Software: Moving Beyond a Call Center

The B2B Sales Cycle & the Benefits of a Cloud-Based Phone Solution

What Is Contact Center as a Service (CCaaS)?

Cloud Phone System: What Are They & Why Use One

What to Look For in a Business Phone System

Softphone Solutions for Businesses: Types and Advantages

Nonprofit Call Center: Choosing a Call Center in the Cloud

Experiencing VoIP Issues? Here’s How to Improve Call Quality Fast

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

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