Most people tend to think of training as a “one-and-done” experience. For support agent training, that’s simply not enough training to really become experts in their field. In a nu...

Nicholas PriceJanuary 29, 2021

9 Minutes

Call Center

Customer support best practices are the engine that powers your promise of ensuring a great customer experience.  What do best practices really mean? Best practices refer to a set ...

Daniel WeissOctober 16, 2020

8 Minutes

Support