At Aircall, we believe our connected business phone system helps you leverage the business tools you already have, including your CRM, help desk, e-commerce tools, and more. When you explore our App Marketplace, it‘s easy to see the value of one-click integrations with tools like Bloobirds, an industry-leading sales enablement tool. To see how customers […]
Cloud-based phone systems, voice-over internet protocol (VoIP), virtual telephony–or whatever name you know them by—offer cost savings in different shapes and sizes. But just because you’ve switched your sales and support teams to using business VoIP phones, doesn’t mean those cost savings come automatically. Just like the financial perks they make possible, VoIP phones also […]
If you ask your operations team what they do, they might say “streamline processes.” Operations workflows move in different rhythms, requiring constant monitoring. As one workflow is streamlined, another falls out of alignment. The goalposts keep moving. But this doesn’t mean easy-win workflows can’t be streamlined more permanently. Complex telephony architecture could mean different billing […]
Besides strong negotiation skills, successful salespeople have one thing in common: impeccable time management. A part of that is knowing when to stop chasing bad leads. And it’s not always obvious. Prospects can give mixed signals, causing bad leads to appear full of promise. This hard-to-teach sixth sense of sales comes with the intuition of […]
There’s no shortage of business literature advocating for digital transformation. But digital transformation means different things to businesses in different growth stages. For enterprise-level companies, it’s about capturing micro efficiencies at vast scales. For small-to-medium businesses (SMBs) there’s a stronger focus on digital transformation cost saving. Here, we’ll answer questions like how technology can reduce […]
As your start planning for the coming year, optimizing your sales win rate is probably a top priority. To gain a deeper understanding of how to improve it, let’s first take a look at how to define it, calculate it, and why it’s important. How to Define Your Sales Win Rate As our partners at […]
Savvy operations managers have a nose for finding ever-smarter ways to improve operations management. Where others navigate obstacles with clunky workarounds, ops managers see an opportunity for leaner processes. The trouble is that even the smoothest operations flows have a habit of falling back out of alignment. And gained efficiencies are worth little if not […]
In an announcement from UK Secretary of State for Health and Social Care Thérèse Coffey, she shared a new plan to help healthcare providers see more patients more quickly by investing in cloud-based phone systems. The move will free up one million appointments a year and help people get care when they need it most. […]
It goes without saying. When it comes to customer-facing team productivity and performance, only a great quarter filled with met targets eases the pressure long enough for a few team high-fives. Once celebrations are over, the pressure is soon back at full volume with new, often-tougher KPIs. Why “tougher”? When teams consistently meet targets, line-of-business […]
So, you’ve been looking at CloudTalk, a contact center management solution, but you’re not sure you’re ready to invest yet. We get it. CloudTalk has some limitations, like minimal app integrations and spotty call quality, so we wanted to give you more context about what CloudTalk can do and also share 7 CloudTalk alternatives that […]
Auto-dialers are gaining popularity in Australia. But do current laws regarding cold calls reduce their effectiveness? An auto-dialer can prove beneficial based on your specific business objectives. But “good enough” rarely cuts it in the competitive sales world. At Aircall, we value effectiveness over sheer volume, but that doesn’t mean we can’t appreciate the benefits […]
Sales analytics software injects an evidence-based strategy back into sales management. Sales leaders’ days are governed by decisions. Those decisions are already based on a level of insight into a team’s performance. But what if you could unlock critical information that provides data-driven strategies to equip you and your team to better internalize and apply […]
Ready to ditch your desk phone for a modern alternative? A cloud-based phone system can help. Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). Perfect for scaling teams, a cloud-based VoIP […]
Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. This article will define call management software; explain the benefits of […]
As proud sponsors of HubSpot INBOUND 2022, we’ll be packing our bags and heading to Boston to learn best practices, tips, and more from thought leaders in marketing, sales, customer success, and RevOps. Before we go, we wanted to give you a sneak peek into our session hosted by Madelyn DePrey, Aircall’s Senior Director of […]
When it comes to running a successful business, growth is inevitable. It’s a surefire sign that you’re doing things right, providing a high standard of customer service quality, and delivering a product people want. But for some companies, scaling can be scary. When everything is going so well, it feels like the last thing you […]
If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. With teams spread across the globe, “the office” doesn’t hold the same appeal. For employers, this shift […]
The phone system for modern business
