Quick Links Who is Bryan Elsesser? The Most Important Sales Input: Cold Calling Stage 1: You’re Afraid to Pick Up the Phone Stage 2: Learning the Value Propositions Stage 3: Asking Questions Stage 4: Asking Questions the Right Way Stage 5: Scaling it All Back Stage 6: Finding a Balance What Happened to Email? Who […]
In the past week, you’ve probably conducted a financial transaction through Adyen’s unified commerce payments platform without knowing it. With customers ranging from tech giants like Airbnb and Spotify to retail staples like Gap, Adyen is the unsung hero behind billions of dollars in payments each year. Since they process all common payment methods and […]
Overview Why Did We Do This? The Rules of Competition Teams and Projects Common Themes in Projects Two Main Takeaways Work at Aircall Why did Aircall send its French and U.S. teams to the Moroccan desert for four days in the heat of June? For one, summer has been slow-coming in both Paris and NYC, […]
Compared to traditional landline phone systems, setting up voice over internet protocol (VoIP) service is much faster and simpler. Depending on which vendor and what features you choose, this setup can be completed in a matter of minutes. However, while the download and customization steps are nearly instant, other requirements might need to be met […]
Very few businesses can operate without a phone presence. Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation […]
Editor’s note: The following is a guest post by noCRM’s Head of Marketing, and online acquisition expert, Marc Turbé. noCRM is a SaaS lead management solution with a focus on the next action. Quick Links Steps to Building Your Sales Workflow Step 1: Research Your Prospects Step 2: Connect Via Sales Call or Email Step 3: […]
When distributing Aircall’s 2019 eCommerce Customer Service Experience Study, we knew our analysis would not be complete unless we addressed factors brands could feel across multiple business departments. More specifically, what is the broader impact of bad customer service? With more concrete data surrounding this topic, we suspect support pros may have more success inspiring […]
Online shoppers can submit their questions and comments through a wider variety of customer service channels than ever. As a result, brands on the other side of these interactions are continuously reevaluating where traffic is most likely to come through and how to align internal resources accordingly. To help support leaders make more confident decisions, […]
You’ve reached out to the customer service team at an eCommerce company and are eager to resolve your issue. So, would you rather wait one minute or wait two minutes for a response? Yeah, you’re right. That one’s a bit obvious. But, just curious here, would your willingness to wait ever vary depending on the channel you’re […]
Sales managers know that comprehensive onboarding and training programs are the best way to ensure new hires are ready to make meaningful contributions fast. Fundamental disciplines — like learning how to find quality prospects and how to use the team’s lead tracking software — are very important. But there are other, perhaps even more important skills that […]
Selling is an ancient profession, a useful skill, and a way of life. It also happens to be a lot of people’s first “real” job. This presents a real challenge for sales managers. In other industries, entry-level employees come prepared with applicable knowledge acquired via education or hobbies. Selling doesn’t fit this pattern though. Good […]
A good sales onboarding process prepares new hires for the expectations and workload of a successful career in sales with your organization. It’s during this program that they’ll learn how to work within the system you’ve created. New employees will discover how to use your sales software, connect with ideal customer profiles, and deliver an […]
Selling is a paradoxical profession. It’s always changing but it’s also staying the same. For managers, that means balancing sales training techniques to promote both time-tested methods and promising new approaches. This guide will cover the strategies, tips, and structures you’ll need to keep your full sales team engaged, prepared, and poised to win deals. […]
Sales managers can discover recipes for a well-rounded sales onboarding program pretty easily, but knowing if those efforts have truly been effective is harder. On one hand, you can look at metrics. Are new sales representatives hitting their targets? But even if they’re reaching monthly quotas, is their approach efficient and sustainable? And then there’s […]
The most important part of any relationship is the beginning. This is especially true when companies battle to attract and retain top talent. Onboarding plays a crucial role in first impressions, as well as the productivity and long-term happiness of employees within an organization. But even talented sales candidates can turn into liabilities if their […]
Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. The ideal conclusion to the conversation, of course, is that the prospect decides the seller’s product or service is the best path to […]
These days, sales representatives must possess a wide range of proficiencies in order to excel in the field. In addition to being product experts, market researchers, and charismatic spokespeople, they also have to be curious students and empathetic counselors. Learning and listening are, therefore, two of the most important soft skills any sales professional can […]
When you get down to it, sales is all about persuasion. How can I convince the decision maker to act on the offer I’m presenting? And like it or not, a big part of being persuasive is crafting the correct image. In the context of a salesperson, this means dressing, acting, and most importantly, sounding […]
The phone system for modern business
