3 min check-up: are you using the right customer support channels?

Olivier Pailhès

At Aircall, we have many discussions with our customers about the advantages and constraints of setting up phone support vs other support channels. we’ve gathered our thoughts in a simple, 3 minutes typeform to let you get actionable recommendations on organizing the right customer support channels, according to your business characteristics.

Please note that this framework applies mostly to SaaS businesses.

Here it is… Enjoy !

I’ve got 3 minutes – give me advice!

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